“Volunteer Federal Savings Bank will, both prudently and professionally, utilize its resources to ensure ongoing stability and fulfill the financial product needs and customer service expectations of individuals, families, businesses, and communities located within and around Monroe County, Tennessee.”
People are of utmost importance at Volunteer Federal – one of its strongest assets, as well as a distinguishing characteristic. By emphasizing people and not facilities, Volunteer Federal has grown from a single room mortgage loan office into a six branch full service institution. The common denominator throughout over 40 years of Volunteer Federal history is its people.
The majority of the board of directors has been with the bank since its beginning as well. They comprise some of the most astute businesspeople in the county, who have sculpted the bank’s underlying strengths with their own principles, virtues, and community-minded leadership.
We know the continued growth and success of our business depends on the trust, friendship, and loyalty of our customers – which is dependent on our personnel. The longevity of employees at Volunteer Federal attests to its strong foundation: over 60% of our employees have been with the bank for more than 10 years. Every individual at our bank is dedicated to the financial, economic, and social strength of the communities we serve. A true spirit of giving permeates every department at Volunteer Federal. Ours is an extended family, which selflessly contributes to the well-being of each member, and extends the same caring attitude to the individual customers and to each home town community it serves.
Even with the convenience of online banking, ATMs, and mobile transactions, meeting face-to-face and personally interacting with your banker is a welcome option. At Volunteer Federal, the staff at your branch are probably the same neighbors you see at the school softball game or share a bench with at church or work with as a community volunteer. Regular customers are greeted by name as soon as they enter the lobby, and this is an aspect of doing business that our customers highly value.
Volunteer Federal Savings Bank is a mutual institution with a state charter which employs strategies that differ greatly from publicly traded financial institutions. We are not driven by returns on investment or meeting market and stockholder expectations.
Rather, we are driven by servicing our community’s financing needs while ensuring and maintaining growth, asset quality, and liquidity. This had been successfully accomplished by adhering to conservative management practices that target steady and controlled growth over the years.
This explains why Volunteer Federal continues to be profitable through difficult economic conditions. In fact, throughout our history, Volunteer Federal has never recorded a loss because its strategy is based on flexibility and long term outcomes.
This strategy has enabled Volunteer Federal to endure several crises, including the savings and loan crisis in the 1980’s.
Fundraisers benefit local causes and families in need, while our manpower and donations keep us actively involved in local youth sports, civic clubs, community services, business associations, and charitable organizations. You might find our personnel during non-work hours as volunteer firefighters, youth sports coaches, and in other roles which benefit their towns. For several years Volunteer Federal employees have organized various creative projects and events to raise money for Relay for Life, the main volunteer-driven cancer fundraising event of the American Cancer Society. We witness the true significance of our local involvement when our customers pitch in and work right alongside us, generously donating their own goods, services and hours. Look for our bold orange “Wiener Wagon,” serving hot dogs and snacks at our high school homecomings, holiday celebrations, parades, and other fun local events.
Tired of feeling like an anonymous account number, dealing with a huge banking corporation headquartered far away? Volunteer Federal Savings Bank is a locally owned, state chartered, FDIC-insured, financial institution. As a non-stock mutually-owned savings bank, Volunteer Federal’s depositors are its owners. We offer a full line of banking services to individuals, families, businesses, and organizations within and around Monroe County. Six VolFed branch locations – in Madisonville, Sweetwater, Vonore, and Tellico Plains – serve our communities. We are dedicated to providing neighborly, friendly customer service as the area’s only hometown community bank.
