COVID-19 (Coronavirus) Update

from Volunteer Federal Savings Bank.

Dear Volunteer Federal customers,

From its very beginnings, Volunteer Federal Savings Bank’s focus has been on community.

“Every individual at our bank is dedicated to the financial, economic and social strength of the communities we serve,” said Rob Rule, president and CEO of Volunteer Federal Savings Bank. “Ours is an extended family, and we extend the same caring attitude to our customers and to each hometown community.”

Volunteer Federal has joined other area banks in a united front to help prevent the spread of the coronavirus (COVID-19) and support the efforts of public health authorities.

In an effort to protect both our employees and our customers, our bank locations are taking a measure of precautions. In addition to amped up cleaning and disinfecting efforts, customers will see sneeze-shields in place in front of each of our teller stations, along with roped off areas in our lobbies. For the time being, there are also no public restrooms available at our six branch locations.

Per state guidelines, wearing masks in public is still encouraged. Our tellers will be wearing face coverings when in close proximity with customers and coworkers. If possible, we ask that you do the same and follow social distancing guidelines and stay 6 feet apart between persons.

Please note: We reserve the right to request that you remove your face covering outside of our entrance door, within security camera view, if we are not able to properly identify you.

If you are feeling sick or have any of the following symptoms: fever, shortness of breath, or a cough, please do not enter the bank. Let’s work together to keep our community safe.

Volunteer Federal offers several ways for its customers to access their accounts at any time and meet their banking needs without visiting a branch, including:

You can access and manage your accounts safely and securely anytime, anywhere using our online and mobile banking options. Visit for additional information.

Make deposits and withdrawals 24/7 at our convenient ATM locations.

Dial our toll-free number at 1-800-436-5124 for 24/7 access to your Volunteer Federal accounts, including checking accounts, savings accounts, consumer loans, mortgage loans, CDs and IRAs.

For more information on these or to address other concerns, call your local branch at one of the following numbers:

Main Office (downtown Madisonville): 423-442-4545

Madisonville (New Highway 68): 423-442-8866

Sweetwater (Sweetwater-Vonore Road): 423-337-3737

Sweetwater (New Highway 68): 423-337-9326

Tellico Plains: 423-253-3535

Vonore: 423-884-6464

Volunteer Federal has also launched several initiatives to provide economic relief for its customers.

“We want to do more than just help our customers,” said Rule. “We also want to help protect their credit for the future. In this unprecedented time, we don’t want our customers or our community stressing about finances. We can help with that. We want them to be able to focus on staying healthy and keeping their families safe and healthy.”

Because of this, the bank is offering a relief loan opportunity to customers who are experiencing a financial hardship as a result of the coronavirus. These small-dollar loans are available at 1% APR (Annual Percentage Rate) with no payments for 90 days. All loans are subject to terms and conditions and credit worthiness.

For more information on the relief loans, call your local branch or start your loan application on our website.

If customers need to skip or defer payments on their loans or mortgages serviced through Volunteer Federal due to the coronavirus’ impact on their finances, the bank has options available to assist its customers.

“In these uncertain times, one thing that remains unwavering is our commitment to bringing our customers the most convenient and enjoyable banking experience possible,” said Rule. “We will continue to monitor the impact of the situation in our region, and we are committed to helping our customers deal with the challenges that are arising in this time. Together, we will get through this.”

After all, as Kirk Cameron said, “That’s what a family is—a whole bunch of people coming together.”

We’re here for you.

Your Volunteer Federal family