COVID-19 (Coronavirus) Update
from Volunteer Federal Savings Bank.
from Volunteer Federal Savings Bank.
Dear Volunteer Federal customers,
From its very beginnings, Volunteer Federal Savings Bank’s focus has been on community.
“Every individual at our bank is dedicated to the financial, economic and social strength of the communities we serve,” said Rob Rule, president and CEO of Volunteer Federal Savings Bank. “Ours is an extended family, and we extend the same caring attitude to our customers and to each hometown community.”
The health and well-being of our employees, customers and communities is our top priority. Following Gov. Bill Lee’s updated guidance to combat the coronavirus (COVID-19), Volunteer Federal is immediately modifying our operations in a united front to help prevent the spread of the coronavirus and support the efforts of public health authorities.
Effective immediately and until further notice, Volunteer Federal’s lobbies are closed to the public. We are temporarily redirecting our operations to drive-thru service.
Lobby visits will be by appointment only. Appointments will need to be made by calling your local branch during business hours for any of the following services: safe deposit box access, opening or closing accounts, to meet with a loan officer, or to bring in large business deposits.
Per state guidelines, wearing masks in public is still encouraged. Our tellers will be wearing face coverings when in close proximity with customers and co-workers. To enter the bank, a face mask covering will be required. We also ask that you follow social distancing guidelines and stay 6 feet apart between persons to help us prevent the spread of COVID.
Please note: We reserve the right to request that you remove your face covering outside of our entrance door, within security camera view, if we are not able to properly identify you.
If you are feeling sick or have any of the following symptoms: fever, shortness of breath, or a cough, please do not visit the bank. Let’s work together to keep our community safe.
Volunteer Federal offers several ways for its customers to access their accounts at any time and meet their banking needs without visiting a branch, including:
ONLINE & MOBILE BANKING
You can access and manage your accounts safely and securely anytime, anywhere using our online and mobile banking options. With online and mobile banking, you can transfer funds, check balances and view transactions, view e-statements, deposit checks using Remote Deposit, manage your debit card and more. Visit www.volfed.com or call your local branch for additional information.
Make deposits and withdrawals 24/7 at our convenient ATM locations.
Dial our toll-free number at 1-800-436-5124 for 24/7 access to your Volunteer Federal accounts, including checking accounts, savings accounts, consumer loans, mortgage loans, CDs and IRAs.
For more information on these or to address other concerns, call your local branch at one of the following numbers:
Main Office (downtown Madisonville): 423-442-4545
Madisonville (New Highway 68): 423-442-8866
Sweetwater (Sweetwater-Vonore Road): 423-337-3737
Sweetwater (New Highway 68): 423-337-9326
Tellico Plains: 423-253-3535
Volunteer Federal has also launched several initiatives to provide economic relief for its customers.
“We want to do more than just help our customers,” said Rule. “We also want to help protect their credit for the future. In this unprecedented time, we don’t want our customers or our community stressing about finances. We can help with that. We want them to be able to focus on staying healthy and keeping their families safe and healthy.”
If customers need to skip or defer payments on their loans or mortgages serviced through Volunteer Federal due to the coronavirus’ impact on their finances, the bank has options available to assist its customers.
“In these uncertain times, one thing that remains unwavering is our commitment to bringing our customers the most convenient and enjoyable banking experience possible,” said Rule. “We will continue to monitor the impact of the situation in our region, and we are committed to helping our customers deal with the challenges that are arising in this time. Together, we will get through this.”
We’re here for you.
Your Volunteer Federal family