CUSTOMER RESOURCES
Our customer service representatives will be more than happy to assist you, however please find below customer resources.
Online banking allows customers to conduct financial transactions on a secure website set up for Volunteer Federal. Enjoy the convenience of banking from your own computer, with enhanced security features designed to protect you and keep your experience hassle-free. It’s fast, free, and easy, and your account information can be privately available to you, anytime. View balances and track account activity, transfer funds, and use bill pay to save time and postage.
Online Digital Banking Guide
Your life is nonstop. Now, your Volunteer Federal banking can keep up with it all. The iPay QuickPay℠ skill from Amazon’s Alexa lets you securely pay your bills with just your voice! You can ask Alexa to make payments, provide your payment history and check scheduled payments all while cooking dinner, working out, cleaning the house, helping with homework, or even heading out the door. Learn how to get started by watching the demo video here:
- View and pay your bills electronically, all in one place
- Make secure payments to any person or company anywhere, anytime
- Verify your account balance as you pay your bills
- Automate recurring payments to save time each month
Sign up for Online Bill Pay directly from your online bank account:
- Log in to your online bank account
- Choose “Bill Pay” at the top of the screen
- Complete the short enrollment process
eStatements are now available for Online Banking, FREE! Use this simple, secure and environmentally friendly method of receiving Volunteer Federal account information.
If you are already an Online Banking Customer
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- Login to your online banking account
- Select your account
- Select “Documents” tab
- Complete the information requested
Not yet an Online Banking Customer?
It’s convenient to enroll in Online Banking and eStatements online. For further assistance call or visit any Volunteer Federal office.
You can now enjoy the convenience of accessing your Volunteer Federal accounts from a mobile device, 24/7. Mobile banking with Volunteer Federal is free, secure, and simple to use.
Before you can access mobile banking, you must first enroll in our online banking service.
Download the app for Apple or Android devices.
In an effort to make your transition to Volunteer Federal as smooth as possible, we have developed a Switch Kit to advise and assist you in completing the tasks necessary before closing your old account.
Download our switch kit to get started.
Guide to Setting Up Current Balance Alerts
FDIC: Your Guide to Preventing and Managing Overdraft Fees
FDIC Money Smart – Computer-Based Instruction
You will need to create an account to access the Money Smart financial education courses. The Money Smart Computer-Based Instruction (CBI) is an easy-to-use tool to learn more about basic personal financial management. The CBI can complement formal classes by providing learning assignments that users can complete at their own pace. The CBI features a game-based learning design and separate learning tracks for adults and young adults. The adult learning track features the 11 modules in the instructor-led Money Smart curriculum for adults. The young adult learning track (for those age 13 and older) features the eight modules in the Money Smart for Young Adults curriculum. Each module can generally be completed within 30 minutes.
The Volunteer Federal Wiener Wagon can be borrowed by church groups, civic groups, charitable organizations, business associations, etc., for your special cookout or fundraiser.
For more information and to reserve the Wiener Wagon for your next fundraiser or activity, click here.
Inquiries, please contact Volunteer Federal’s Main Office at 423-442-4545.
Simply dial our toll-free number 1-800-436-5124 for 24/7 access to your Volunteer Federal account information on Checking Accounts, Savings Accounts, Consumer Loans, Mortgage Loans, CDs and IRAs.
VISIT ONE OF OUR LOCATIONS
Tired of feeling like an anonymous account number, dealing with a huge banking corporation headquartered far away? Volunteer Federal Savings Bank is a locally owned, state chartered, FDIC-insured, financial institution. As a non-stock mutually-owned savings bank, Volunteer Federal’s depositors are its owners. We offer a full line of banking services to individuals, families, businesses, and organizations within and around Monroe County. Six VolFed branch locations – in Madisonville, Sweetwater, Vonore, and Tellico Plains – serve our communities. We are dedicated to providing neighborly, friendly customer service as the area’s only hometown community bank.
