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Vol Fed Secure Debit Card Icon

Card Usage & Management

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Online & Mobile Banking

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Bill Pay

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Mobile Deposits

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Account Support

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Lending

Card Usage and Management:

How do I manage my card? (set up notifications, limits, on/off status, etc.)

With Advanced Card Controls, you can:  

  • Instantly turn your card on or off if it’s lost, stolen or being misused; 
  • Get instant alerts when your card is being used;  
  • Set transaction restrictions to stay within a specific spending limit;  
  • Prevent certain in-store or online transactions, and more.  

To set up Advanced Card Controls or to manage your card, sign into your Volunteer Federal online banking account. Select “Accounts,” then select the appropriate account. Go to “Card Management” and choose the debit card you want to manage. Tap “Alerts and Protection” and choose the controls you would like to apply to that card.  

If you need assistance, please reach out to your local branch or the bank’s bookkeeping department at 423-442-9988 

What should I do if my debit or credit card is lost or stolen?

  • DEBIT – If you lost your debit card or it has been stolen, you can change your card’s status through your online banking account. Sign into your Volunteer Federal online banking account. Select “Accounts,” then select the appropriate account. Go to “Card Management” and choose the card you want to manage. From there, you will be able to toggle the card status to on or off or report your card as lost or stolen. For assistance over the phone, debit card customers can also call 866-546-8273
  • CREDIT – You can change the status of your lost or stolen card through your online banking account.  Sign into your Volunteer Federal online banking account. Select “Accounts,” then select the appropriate account. Go to “Card Management” and choose the card you want to manage. From there, you will be able to toggle the card status to on or off or report your card as lost or stolen. For assistance over the phone, credit card customers can also call 855-293-2458.

What do I do if I see suspicious activity on my card?

  • DEBIT – If you see an unauthorized transaction on your debit card, please contact your local Volunteer Federal branch as soon as possible for assistance. 
  • CREDIT – If you see an unauthorized transaction on your credit card, please call 855-293-2458.

How do I add a travel notice to my debit or credit card?

To add a travel notice to your debit card and/or credit card, please give your local branch a call or the bank’s bookkeeping department at 423-442-9988 before leaving for your trip. Adding a travel notice will help prevent out-of-state transactions from being flagged as suspicious. Have a safe trip! 

What is the daily spending limit on my debit card?

Volunteer Federal has a default daily spending limit on debit cards. To inquire about the limit or to request an increase to the limit, please contact your local branch for assistance 

What is VISA Account Updater?

Some merchants have agreements with Visa, which allows Visa to automatically update a customer’s card when a new card is ordered. No matter if the new card is in the customer’s possession yet or not, those merchants automatically update the card information through Visa Account Updater (VAU).  

For additional information, visit: https://usa.visa.com/dam/VCOM/download/merchants/visa-account-updater-product-information-fact-sheet-for-merchants.pdf 

Online and Mobile Banking:

I’m locked out of my online banking. What do I need to do?

If you’re locked out of your online banking profile, you can recover your account by selecting “Forgot” on the sign-in screen, or you can call your local branch or Volunteer Federal’s Bookkeeping Department at 423-442-9988 for assistance 

How do I reset my online banking password?

If you need to reset your online banking password, you can reset your password by selecting “Forgot” on the sign-in screen, or you can call your local branch or Volunteer Federal’s Bookkeeping Department at 423-442-9988 for assistance 

How do I sign up for eStatements?

eStatements are available for online and/or mobile banking customers for FREE!

To enroll in eStatements, follow these steps:

  • Login to your online and/or mobile banking account
  • Select the account you want to enroll into eStatements
  • Select the “Documents” tab
  • Complete the information requested
  • If you ever want to make changes to your enrollment, select “Sign Up/Changes.”

How do I make a principal-only payment to my loan or make an extra payment through online banking?

To make a principal-only payment, sign into your online banking account. From the menu, choose “Transfer.” Choose the account you want to transfer from and the account you want to transfer to, then enter the amount of the transfer. Choose “More Options,” which will allow you to set up the frequency of the transfer, schedule the date for the transfer and type in a memo line. In the memo line, type “Principal-Only Payment.”  

For additional assistance, please reach out to your local branch 

I opened a new account, but it’s not showing on my online banking profile. Why?

Sometimes when an existing customer opens a new account, we have to refresh the access permissions to update the online banking profile. If you cannot see a new account on your profile, please send us a message through online banking or contact the bank’s Bookkeeping Department at 423-442-9988 

What is my sending limit on Zelle?

Volunteer Federal has sending limits for Zelle users. To inquire about the limit, please contact your local branch for assistance. 

What is the limit of what I can send through external transfer?

There are limits for external transfers with Volunteer Federal. To inquire about the limit, please contact your local branch for assistance. 

Can I activate my debit card through online banking?

Yes, you can activate your new debit card in your online banking by selecting the account the card is attached to, choosing “Card Management,” selecting the card, and then “Activate new card.” However, you will need to visit an ATM to change the temporary pin you received with the new card. 

Debit cards can also be activated at the ATM by doing a balance inquiry or a withdrawal transaction.  

Bill Pay:

How do I set up Bill Pay?

With Bill Pay you can pay and manage your bills in one place. Payments are secure, and you can schedule a one-time or repeating payment to save time each month. Depending on the type of payee, your payment will be made electronically or by paper check. 

You can sign up for Bill Pay by following these steps: 

  • Log in to your online bank account from a desktop or laptop computer.
  • From the menu, choose “Bill Pay.”
  • Complete the short enrollment process.

Is Bill Pay secure?

Volunteer Federal’s Bill Pay service is a safe way to pay your bills. Because only you can access your online banking login and the Bill Pay service with your account information, account numbers and payment history, you have better control of your privacy and a safeguard against identity theft due to lost or stolen checks, bills and statements.  

What can I do under “Manage Payments”?

If you sign in on a desktop computer and go to “Manage Payments” after accessing Bill Pay through your online banking, you will have a variety of options available to make changes to your Bill Pay account, including changing payee information, deleting a payee, adding a payee, and viewing a calendar of your scheduled bill payments. There is also a FAQ section that can be found there regarding Bill Pay.  

What happens if I have a scheduled payment that falls on a holiday or during a weekend?

If you scheduled a payment for a date that falls on a holiday or during a weekend, the payment will post on the next business day following the holiday or weekend.  

How late in the day may I enter or delete a payment?

Bill payments can be scheduled for the current business day or any date in the future, however, they will only be processed twice a day at 8 a.m. EST and 3 p.m. EST. For example, if you schedule a payment for the same day after 3 p.m. EST, the payment will be processed the following business day at 8 a.m. EST. Anything scheduled on a non-business day will process the business day prior to the non-business day unless you indicate otherwise when setting up the bill payment. To cancel or change a scheduled payment, the request must be submitted before the next processing time. Otherwise, the payment will be processed according to its instructions  

Mobile Deposits:

How do I enroll in Volunteer Federal’s mobile deposit service?

To enroll in our mobile deposit service, sign into your online banking account. From the menu, choose “Deposit checks,” then “Accounts,” and follow the prompts to enroll an account.  

Why was my mobile deposit rejected?

Typically, mobile deposits are rejected because the endorsement requirements are incorrect or there are concerns about the check itself. For mobile deposits at Volunteer Federal, the endorsement area of the check needs the signature of the person(s) the check is made out to, the account number the check is being deposited into, and the wording For Mobile Deposit at VFSB. If your mobile deposit was rejected and you need information about why, please contact the bank’s Bookkeeping Department at 423-442-9988 for assistance 

How long should I keep a check after submitting it for mobile deposit?

We recommend keeping the check for 60 days after you have submitted a check for mobile deposit.  

Are mobile deposits reflected in my account immediately?

All mobile deposits are reviewed by Volunteer Federal Savings Bank employees before they are approved and reflected in a customer’s account. Mobile deposits are reviewed only during business hours. If a deposit is made after business hours, the mobile deposit will not be verified and available to the customer until the next business day. 

Account Support:

How do I submit an address change request or update my contact information?

To submit an address change request through online banking, sign into your online banking profile and choose “Settings.” Select your name and then “Edit” your address. One of our employees will receive the change request notification and will contact you for the verification process.  

You can also call or stop by your local branch to make changes to your address or contact information.  

Can I open an account online?

Volunteer Federal does not offer online account opening at this time. To discuss opening a new account, please stop by one of our branches to meet with an account representative. No appointment is necessary, but you may have a brief waiting period if our account representatives are busy with other customers.  

How do I do a stop payment?

You can initiate a stop payment through your online banking profile or by contacting your local branch. A $35 fee is assessed to complete a stop payment.  

To start the stop payment process online, sign into your online banking profile from a desktop computer and choose the deposit account where you want the stop payment to be applied. From there, select “Stop Payments” and follow the prompts. Please note that a signature is required within 14 days for a stop payment to be finalized. Once finalized, stop payments are effective for six months from the date the stop payment was applied.  

Can I re-order checks online?

We currently do not have an option to order checks online. To order checks, please call or stop by your local branch at your convenience.  

What are your current CD rates?

To learn about our current rates and specials, please call or stop by your local branch at your convenience to speak to an account representative.  

What if I have an issue or concern with a product or service at Volunteer Federal?

We’re here to help! Simply call or visit your local branch to share your concern with a branch manager. 

Lending:

How do I apply for a loan?

To discuss applying for a loan, call or stop by your local Volunteer Federal branch at your convenience to meet with a loan officer. You can also start the application process on our website.  Click here to apply for a consumer loan, click here to apply for a mortgage loan, and click here for more information about applying for a business loan.

How can I find out the payoff on my loan?

To inquire about your payoff amount, please give any of our branches a call for assistance 

How do I apply for a credit card?

To apply for a Volunteer Federal credit card, please call or stop by your local branch to speak to one of our loan officers.  

How can I redeem my credit card rewards?

Explore the VolFed Rewards program, including how to earn and redeem credit card rewards.

Visit www.Extraawards.com/ConsumerVolFedRewards for more information on our consumer credit card (Orange Card) rewards.

Visit www.Extraawards.com/BusinessVolFedRewards for more information on our business credit card (Blue Card) rewards. 

What is the difference between a fixed-rate and adjustable-rate mortgage (ARM) loan?

A fixedrate mortgage retains the same interest rate for the life of the loan. An adjustable-rate mortgage (ARM) has an interest rate that adjusts over time based on the market. An ARM may charge less interest during the introductory period, but after that period ends, a change in interest rates will impact your payments.  

How can I obtain a free copy of my credit report?

Under Federal law, you have the right to obtain a free copy of your credit report from each of the nationwide consumer reporting agencies once a year.  To order your free annual credit report:

    Annual Credit Reporting Request Service
    P.O. Box 105281
    Atlanta, GA  30348-5281

    Rob Rule President, CEO

    Rob Rule

    President/CEO

    “At Volunteer Federal, we believe that helping people and communities grow is a win-win. When we help people achieve their financial goals, it also helps to strengthen the community as a whole. That’s something we’re really proud of.”

    Rob Rule serves as President/CEO of Volunteer Federal. He has been a part of the bank’s family for nearly 25 years.

    Rob obtained an American Bankers Association General Banking Diploma and is a graduate of both the Tennessee Bankers Association’s Southeastern School of Banking and the Graduate School of Banking at Louisiana State University (LSU).

    He is actively involved in the local community, serving on the Downtown Madisonville Alliance and volunteering at Straightway Ministries.

    Over the years, Rob has cooked over 100,000 hot dogs in the bank’s Wiener Wagon during community events. And that’s not even the record!

    He and his wife have two children and two pets.

    Rob loves University of Tennessee sports—especially football and basketball, traveling, and anything outdoors. In his spare time, you can likely find him hiking in the Smokies, kayaking on the local rivers and lakes, or working in the yard. He has hiked over half of the trails in the Great Smoky Mountains National Park.

    Sherry Powers

    Main Office in Downtown Madisonville

    Sherry enjoys traveling, Mexican food, being outside, antiques, and the Tennessee Volunteers. Outside of work, you will likely catch her visiting family, sitting outside on her porch or taking a trip (planned or unplanned).

    She and her husband have three children.

    Minor Savings

    Adult custodian required
    to open the account.

    • $25 minimum opening balance
    • No maintenance fee
    • Monthly statements
    • Interest earned with minimum daily balance of $50 *

    *Interest is compounded daily and paid quarterly.

    Ready To Sign Up? Find A Location Near You

    Savings Statement

    • $50 minimum opening balance
    • $10 quarterly maintenance fee
    • Monthly statements
    • ATM Card
    • Interest earned with minimum daily balance of $50 *

    *Interest is compounded daily and paid quarterly.

    Ready To Sign Up? Find A Location Near You

    Minor Savings

    Adult custodian required
    to open the account.

    • $25 minimum opening balance
    • No maintenance fee
    • Monthly statements
    • Interest earned with minimum daily balance of $50 *

    *Interest is compounded daily and paid quarterly.

    Ready To Sign Up? Find A Location Near You

    Savings Statement

    • $50 minimum opening balance
    • $10 quarterly maintenance fee
    • Monthly statements
    • ATM Card
    • Interest earned with minimum daily balance of $50 *

    *Interest is compounded daily and paid quarterly.

    Ready To Sign Up? Find A Location Near You

    Volunteer Federal Logo

    Volunteer Federal Savings Bank
    VolFed VISA Business Credit Card Agreement

    This VolFed VISA Business Credit Card Agreement (“Agreement”) covers the use of your Account with us. It includes the Disclosure of Credit Card Terms on the enclosed letter or the document that accompanies your Card, as well as any subsequent disclosures which we will provide to you from time to time, all of which are incorporated here by reference. Please read this Agreement carefully and keep it for your records. It supersedes all prior agreements and disclosure statements relating to your Account. You do not have to sign this Agreement. You agree to the terms of this Agreement when you accept, sign, or use your Card or your Account.

     

    1. Definitions
      • Account means your credit card account established under this Agreement.
      • APR means Annual Percentage Rate. Your Interest Charge is based on the APR.
      • ATM means Automated Teller Machine
      • Authorized User means an individual to whom you have asked us to issue a Card on your Account.
      • Bank, we, us, and our refer to Volunteer Federal Savings Bank.
      • Billing Cycle means a period of time that is approximately 30 days in length. Each Billing Cycle ends on the Statement Closing Date provided on your Billing Statement
      • Billing Statement (or Statement) means a document we provide to you showing Account Information including, but not limited to, your Credit Limit and Available Credit, Account Activity during a Billing Cycle, New Balance, Minimum Payment Due and Payment Due Date.
      • Card means either one or more Visa® credit cards or any other access device such as a debit or ATM card, used to access your account.
      • Check means any one or more convenience checks we may send you to access your Account.
      • Daily Periodic Rate means the APR divided by the number of days in the year (365 days, or 366 days in the case of a leap year)
      • Finance Charge is the cost of credit as a dollar amount. It is the sum of the Interest Charges plus all Transaction Fees imposed during that Billing Cycle.
      • Interest Charge is the periodic rate charge based on the applicable APR. It is a component of the Finance Charge. Your Total Interest is a summary of the Interest Charges for each balance and associated APR.
      • Merchant means a business displaying the Visa sign and accepting your Card for the purchase of goods and services.
      • Minimum Payment Due and Payment Due Date mean the amount you must pay, and the date by which you must pay it, to avoid a Late Payment Fee. See Section 7 for details.
      • New Balance or (“Balance”) means your outstanding balance for the current month as of the Statement Closing Date
      • Transaction Fees are components of your Finance Charge and include Foreign Transaction Fees, Balance Transfer Fees, and Cash Advance Fees.
      • You, your and yours means each applicant or co-applicant for the Account, any person responsible for paying the Account, and anyone authorized to use, access or service the Account, including any Authorized User.

     

    1. Your Responsibility for the Account: We may charge your Account for any transaction you authorize. Valid authorization for a transaction may be given (1) in writing (e.g., by signing a sales slip or cash advance slip), (2) verbally (e.g., by telephone), or (3) electronically (e.g., over the internet). You are responsible for the balance on the account, and you agree to pay the balance under the terms of the Agreement. You need to protect and control the use of the Card by not letting any other person use it. If you let another person use the card, you agree to be responsible for any and all charges they make. The Cards remain our property and you agree to return them upon our request, or we have the right to have a merchant keep the card and return it to us. If your card is lost or stolen or you suspect unauthorized use of your Account, you agree to notify us immediately.

     

    1. Using the Account: You or an Authorized User on your Account must sign your Card in order to use it. You may use your Card to buy goods and services from Merchants or to borrow cash from us at one of our branches or at other banks where the Card is honored up to the credit limit we establish for you. You must follow any and all reasonable and proper procedures required by us or the other bank or Merchant honoring the Card. You may request a PIN (personal identification number for use at ATMs to obtain Cash Advances. Your Card and Account cannot be used for illegal charges and cannot be used for online gambling.

     

    1. Credit Limit: We will provide you with notice of your credit limit when we send you your Card, and it will also be listed on each Billing Statement we send you. At our discretion, we may change your limit at any time as permitted by law and after providing you with appropriate notice as required. We do not automatically increase your credit limit if you make a payment that results in your Account having a credit balance. You may request a change to your credit limit by contacting the Bank at the number listed on the back of your Card and on your Statement. We do not have to pay any Check or honor any cash advance or purchase with your Card that puts your Account balance over your credit limit. You agree not to exceed your credit limit, but if you do, and we pay or accept any Checks, advances or purchases that put your unpaid Account balance over your credit limit, you promise to pay these amounts without our notice or demand. We reserve the right to demand immediate payment of any amount over your credit limit.

     

    1. Transaction Limitations/Suspensions: There is no minimum dollar amount for Card purchases, cash advances or balance transfers. At our discretion, we may limit the number of transactions that may be approved on any one day. We reserve the right to deny certain transactions for any reason, including default, suspected fraudulent or unlawful activity, or any increased risk related to the transaction. We are not responsible if a transaction on your Account is not approved, either by us or by a third party, even if you have sufficient credit available. We may, in our discretion, approve transactions that cause your balance to exceed your credit limit without waiving any of our rights under this Agreement.

     

    1. Billing Statement and Notification of Billing Error: We will send you a periodic Billing Statement every month. It will also show the Minimum Payment Due and the Payment Due Date. It is your responsibility to review the Statement and notify us promptly of any charge or item you believe to be in error or subject to dispute. If you do not notify us of any disputed items within sixty (60) days after the date we send you the statement on which the error first appears, the item(s) will be conclusively deemed as correct to the extent permitted by law. You will not receive any cancelled Checks with your Statements; however, you may obtain a photocopy of an electronic image of any Check we have in our records that you request. You may be required to pay a Document Fee for such copies. (See Section 12 for Fees).

     

    1. Minimum Payment and Monthly Payment: You must pay at least the minimum payment shown on your statement by the date specified on the statement. You may pay more frequently, pay more than the minimum payment, or pay the balance in full. If you make extra payments, you are still required to make at least the minimum payment each month your Account has a balance (other than a credit balance). The minimum payment is 2% of your total new balance or $25, whichever is greater, plus the amount of any prior minimum payments that have not been made, any amount you are over the credit limit and all outstanding unpaid fees and charges. The minimum payment due is rounded up to the nearest dollar.

    The Payment Due Date will be twenty-five (25) days from the closing date. The closing date is the last day of the Billing Cycle.

    1. Payments: Payments should be sent to the address on your Billing Statement. If you send a payment to any other address, there may be a delay in crediting it to your account. We do not lose any of our rights to collect the full balance if we accept late payments, partial payments or checks or money orders marked “payment in full” or similar language.  Do not send us postdated checks. If you do, we may deposit these checks when we receive them and will not be liable for any fees that may result. We will post payments when received but we may restrict your ability to make new charges against that payment amount for up to 2 days.  We may convert and present your payment, or any returned payment, to your bank electronically. If this occurs, your check will not be sent to your bank, but they can get a copy of it at your request.

     

    • Payment Methods: Payments must be made in U.S. dollars. Unless the payment is made electronically, it must be in the form of a personal check, money order or cashier’s check and capable of being processed through the Federal Reserve System. Payments must be drawn on a U.S. Financial Institution. We do not accept cash payments through the mail.

     

    • Applying Your Payments – In general, the payment will be applied in the following order: Unpaid Interest, Unpaid Fees, and other Charges; and then principal balance. Payments on an account over the Minimum Payment due will be applied to the Cash Advance balance before being applied to the Purchase balance. Making payments over your Minimum Payment Due does not pre-pay your future Minimum Payments.

     

    1. Average Daily Balance: We figure the Interest Charge on your account by applying the periodic rate to the “average daily balance” of your account. To get the “average daily balance,” we start with the Previous Balance and add purchases, balance transfers and cash advances as of their posted dates and fees and charges as of the transaction date. We subtract payments and credits as of their posted dates. Then we add the daily balances and divide by the number of days in the billing cycle.  To calculate the interest, we multiply the Average Daily Balance by the Daily Periodic Rate. The Daily Periodic Rate is calculated by dividing the APR (currently Prime Rate plus 12%) by the number of days in the year. Balance Transfers and Cash Advances continue to accrue interest until payment of the total Balance Transfer or Cash Advance balance is posted. If you are charged interest, the charge will be no less than $1.00.

     

    1. Variable Rates: We use APRs to calculate interest charges on your Account.  Your APR will vary with the market based on the U.S. Prime Rate.  Any change to your APR will not apply until the first day of your next billing cycle that begins after a rate change date.  We will add a “Margin” to the U.S. Prime Rate to determine your standard variable rate.  For each billing period, we will use the U.S. Prime Rate published in the Money Rates table of The Wall Street Journal as of the first day of the month.  An increase in the Prime Rate will result in an increase in the APR.  A decrease in the Prime Rate will have the opposite effect of an increase.  The maximum APR for your card is 29.99%.

     

    1. When Interest is Charged: Interest will be charged on Purchases if you do not pay the entire New Balance shown on your Statement by the Payment Due Date. For Balance Transfers and Cash Advances, interest is charged from the date the Balance Transfer or Cash Advance is made until it is paid in full, and there is no grace period in which you can repay a Balance Transfer or Cash Advance to avoid interest.

     

    1. Fees: You agree to pay us the following fees which will be billed to your account as a purchase and will accrue interest:

     

    • Annual Fee – None
    • Late Payment Fee – You will be billed a late fee of $25 if your payment is not received by the Payment Due Date.
    • Returned Payment Fee – You will be billed $25 if your payment is returned for any reason.
    • Cash Advance Fee – You will be billed a fee of $10 or 3% of the amount of each cash advance, whichever is greater, up to $25.
    • ATM Cash Advance Fee – You will be billed a fee of $10 or 5% of the amount of each cash advance, whichever is greater, up to $25.
    • Balance Transfer Fee – You will be billed a fee of $10 or 3% of the amount of the balance transfer, whichever is greater.
    • Foreign Transaction Fee – You will be billed a fee of 1% on single and multi-currency international transactions.
    • Document Fee (for duplicate copies of Statements and copies of charge slips or other documents not requested in connection with a billing error): $10 per Statement or item
    • Replacement Card Fee (for each replacement card requested): $10
    • Expedited Card Fee (for requests of expedited delivery of Card{s}): $35

     

    1. Delay in Enforcement: We can delay enforcing or fail to enforce any of our rights under this Agreement without losing them.

     

    1. Unlawful Internet Gambling Notice: You acknowledge that we will ask you if my business is engaged or involved in internet gambling. If you deny such involvement, you will provide us at our request with a written certification that your business does not engage in internet gambling. If you confirm my business’ involvement in internet gambling, you understand that we may, in our discretion, either (i) decline to open an account for your business; or (ii) require you to provide us with a copy of the license issued by the appropriate state or tribal authority that expressly authorizes your business to engage in an internet gambling business or, if such license is not available, a reasoned written legal opinion that your internet gambling business does not involve restricted transactions under the federal Unlawful Internet Gambling Act as implemented by the federal interagency rules entitled Prohibition on Funding of Unlawful Internet Gambling (Regulation GG, 12 C.F.R.233).

     

    1. Lost or Stolen Cards: If your card is lost, stolen, or being used without your permission, you agree to notify us immediately upon such discovery:

     

    • In writing at: 108 Main Street, Madisonville, TN 37354
    • By telephone at: (423) 442-4545

     

    You agree to cooperate with us completely in our attempts to recover from unauthorized Card or Check users and to assist in the prosecution of such persons.

     

    1. If Card is Refused: We are not responsible if a Merchant refuses to honor your Card of Checks. Although you may have the credit available, we may be unable to authorize credit due to system difficulties or mistakes. If your Account is over the Credit Limit or Past Due, authorization for charges may be declined.

     

    1. Returns and Adjustments: Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by sending the Bank a credit slip which will be posted to your account. You agree not to accept any cash refunds with respect to any adjustments for goods or services purchased. If your credits and payments exceed what you owe the Bank, the amount will be applied against future purchases and cash advances. If the amount is $1 or more it will be refunded upon your written request or automatically after 6 (six) months.

     

    1. Credit Reports: You authorize us at any time and from time to time to make or have made whatever credit investigation we feel is proper to evaluate your credit, personal or financial standing and/or employment, and you authorize us to share our credit experience with credit bureaus, creditors, and any others. Upon our request, you will provide us with current financial information. (For purposes of this paragraph, “you” and “your” also include all owners and principals of the applicant.)

     

    1. Change in Terms of your Credit Account: We may change any term of this Agreement at any time upon notice to you as required by law. You may have the right to reject the change in terms, depending on the type of change and, if you do, your account will be closed and you will be able to pay off the balance under the terms of this Agreement.

     

    1. Notices and Statements: Any notice or Statements we mail to the address we have for you as shown in our records for this Account shall be considered to have been given and received by you.

     

    1. Governing Law: This Agreement is entered into in the State of Tennessee, where the decision to grant credit will be made. Therefore, this Agreement will be governed by the laws of the State of Tennessee applicable to agreements, and applicable to Federal Law.

     

    1. Default: Each of the following constitutes an event of default:

     

    • Your failure to make any payment when due and payable
    • Any payment is dishonored
    • Your failure to comply with any provision of this Agreement or any other agreement relating to other cards or devices that access your Account
    • You made an untrue statement on your application
    • Your death or insolvency, or your making an assignment for the benefit of creditors
    • The filing of a petition or commencement of any other proceeding under any bankruptcy, insolvency, or receivership law by or against you
    • Issuance of any writ, order or notice of attachment, levy, or garnishment against you or any of your property, assets, or income.
    • The occurrence of an event that gives us reason to believe that your ability to pay us on time has been impaired or that you may use your Card or Checks improperly.

     

    Our rights in the event of default:  We may, at our option and after giving you all legally required notices and rights to cure, declare all amounts you owe us immediately due and payable with interest at the rate provided in this Agreement, refuse to authorize further transactions, close your Account, cancel all cards, and revoke any privileges associated with such Cards.  If this occurs, you agree to pay us, to the extent permitted by applicable law, all costs of collection, including, without limitation, reasonable attorneys’ fees, and expenses. Any such attorneys’ fees will be added to the unpaid Balance on your Account and interest will be charged on this amount at the rate provided in this Agreement. We also have the right to cancel this Agreement and take immediate possession of all Cards and Checks. If we close or permanently suspend your Account, you must destroy all Cards. If you resolve a default situation, we can still declare the same or another default later on your Account.

     

    1. Collection Costs: Unless prohibited by applicable law, if we start collection proceedings to recover amounts you owe us by reason of this contract, you agree to pay reasonable attorney’s fees and other collection costs.

     

    1. Cancellation: You may cancel your Account at any time by notifying us in writing at the address on your monthly Statement and returning all cards issued on your Account (cut in half). Even if your Account is closed, you agree to pay the balance on the account under the terms of this Contract. We can suspend your Account privileges or cancel your Account at any time, for any reason. We will notify you after we do so, unless you are in default at that time. We have no obligation to notify you prior to suspending your charging privileges or cancelling your Account.

     

    1. Joint and Several Liability: Each applicant who signs the Account application shall be jointly and severally liable for all loans, purchases, advances, and balance transfers made on the Account, whether by Card, Check or otherwise.

     

    1. Severability: If any provision of this Agreement is invalid or unenforceable under any law, rule, or regulation, it will not affect the validity or enforceability of any other provision of this Contract.

     

    1. Headings: The headings used in this Agreement are for convenience only and are not intended to define, limit, or describe the scope or intent of this Agreement or in any way affect this Agreement.

    Disclosure of Credit Card Terms

    Account terms are not guaranteed for any period of time.  All terms, including fees and APRs for new transactions, may change in accordance with the VolFed VISA Business Credit Card Agreement and applicable law based on information in your credit report, market conditions, business strategies, or for any reason.  Please review all of these materials so that you are fully informed about the terms of this credit card offer. 

    INTEREST RATES AND INTEREST CHARGES VolFed VISA Business Credit Card with Rewards
    Annual Percentage Rate (APR) for purchases 20.50%   This APR will vary with the market based on the Prime Rate.
    APR for Balance Transfers 0.00% Introductory APR for the first 180 days from the date of first balance transfer, when transfers are completed within 60 days from date of account opening. After that, your APR will be
    20.50%   This APR will vary with the market based on the Prime Rate.
    APR for Cash Advances 20.50%   This APR will vary with the market based on the Prime Rate.
    Penalty APR and When it Applies Not applicable
    How to Avoid Paying Interest on Purchases Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the transaction date.
    Minimum Interest Charge If you are charged interest, the charge will be no less than $1.
    For Credit Card Tips from the Consumer Financial Protection Bureau To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore
    FEES VolFed VISA Business Credit Card with Rewards
    Annual Fee None

    Transaction Fees

    • Balance Transfer
    • Cash Advance ATM
    • Cash Advance
    • Foreign Transaction

     

    • Either $10 or 3% of the amount of each transfer, whichever is greater.
    • Either $10 or 5% of the amount of each cash advance, whichever is greater (maximum fee: $25)
    • Either $10 or 3% of the amount of each cash advance, whichever is greater (maximum fee: $25)
    • 1% on all multi-currency and single currency international transactions

    Penalty Fee

    • Late Payment
    • Returned Payment

     

    • $25
    • $25

     

    How We Will Calculate Your Balance:  We use a method called “average daily balance (including new purchases).”  See your account agreement for more details.

    Variable Rate Information:  Your APR will vary with the market based on the Prime Rate as published in the Wall Street Journal.  The rate for Purchases, Balance Transfers and Cash Advances is determined by adding 12.00% to the Prime Rate.  The maximum APR for your card is 29.99%.

    Effective Date:  This disclosure represents important details concerning your credit card.  The information about costs of the card is accurate as of October 6, 2023, and is subject to change after that date.  You can contact us at (423) 442-4545 or 108 Main Street, Madisonville, TN  37354 to inquire if any changes have occurred since the effective date.

    Credit Limit Information:  Credit limits ranging from $2,500 - $30,000 are available for the VolFed VISA Business Credit Card with Rewards.  Higher limits may be approved based on additional underwriting guidelines and applicant creditworthiness. 

    Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

    Important Information About Procedures for Opening a New Account. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

    You agree that we may obtain consumer credit reports about you to review this application, and, if we open a credit card account for you, that we may obtain consumer credit reports about you in the future to review, update, renew, collect, and service your credit card account and for other purposes permitted by law. We will, if you request, tell you whether we obtained a consumer credit report about you and tell you the name and address of any consumer reporting agency that provided the report.

    If we open a credit card account for you, you understand and agree that you will be subject to all terms and conditions described in our Consumer Cardmember Agreement, as amended from time to time, including but not limited to its terms related to account payments, rates and fees, change in terms, and arbitration. This Consumer Cardmember Agreement becomes effective the first time you or any Authorized User activates a Card or uses the Account in any way. You understand and agree that we may change the Consumer Cardmember Agreement and the rates, fees, and terms of your credit card account as allowed by law, after we give any notice and wait any time period that the law requires.

    Consent for Communications: By applying and providing your telephone number(s) and email address(es), you expressly authorize us and our agents and service providers to use any available written, electronic, or verbal means of contacting you for any purpose related to the servicing and collection of your accounts with us, for surveys and research, and for any other informational purpose related to your accounts with us (each, a "Communication"). You agree this authorization for Communications includes, but is not limited to, our use of manual calling methods, prerecorded or artificial voice messages, text messages, e-mail messages, and/or automatic telephone dialing systems. You agree that we and our agents and service providers may contact you for these Communications using any e-mail address or telephone number you provide, including a number for a cellular telephone or other wireless device, regardless of any charges you may incur as a result. We will not charge you for making a Communication, but your service provider may. You agree that we and our agents and service providers may monitor and record telephone calls about your credit card account to assure service quality or for other legitimate business reasons. You understand and agree that we and our agents and service providers may always communicate with you in any manner permitted by law that does not require your prior consent.

    Notice of Negative Information Furnishing: We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

    Disclosure of Credit Card Terms

    Account terms are not guaranteed for any period of time. All terms, including fees and APRs for new transactions, may change in accordance with the VolFed VISA Consumer Credit Card Agreement and applicable law based on information in your credit report, market conditions, business strategies, or for any reason. Please review all of these materials so that you are fully informed about the terms of this credit card offer.

    INTEREST RATES AND INTEREST CHARGES VolFed VISA Consumer Credit Card without Rewards
    Annual Percentage Rate (APR) for purchases 28.50%   This APR will vary with the market based on the Prime Rate.
    APR for Balance Transfers 0.00% Introductory APR for the first 180 days from the date of first balance transfer, when transfers are completed within 60 days from date of account opening. After that, your APR will be 28.50%   This APR will vary with the market based on the Prime Rate.
    APR for Cash Advances 28.50%   This APR will vary with the market based on the Prime Rate.
    Penalty APR and When it Applies Not applicable
    How to Avoid Paying Interest on Purchases Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the transaction date.
    Minimum Interest Charge If you are charged interest, the charge will be no less than $1.
    For Credit Card Tips from the Consumer Financial Protection Bureau To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore
    FEES VolFed VISA Consumer Credit Card without Rewards
    Annual Fee None
    Transaction Fees  
    • Balance Transfer • Either $10 or 3% of the amount of each transfer, whichever is greater.
    • Cash Advance ATM • Either $10 or 5% of the amount of each cash advance, whichever is greater (maximum fee: $25)
    • Cash Advance • Either $10 or 3% of the amount of each cash advance, whichever is greater (maximum fee: $25)
    • Foreign Transaction • 1% on all multi-currency and single currency international transactions
    Penalty Fee
    • Late Payment
    • Returned Payment
     
    • $25
    • $25

    How We Will Calculate Your Balance:  We use a method called “average daily balance (including new purchases).”  See your account agreement for more details.

    Variable Rate Information:  Your APR will vary with the market based on the Prime Rate as published in the Wall Street Journal. The rate for Purchases, Balance Transfers and Cash Advances is determined by adding 20.00% to the Prime Rate.  The maximum APR for your card is 29.99%.

    Effective Date:  This disclosure represents important details concerning your credit card.  The information about costs of the card is accurate as of October 6, 2023, and is subject to change after that date. You can contact us at (423) 442-4545 or 108 Main Street, Madisonville, TN  37354 to inquire if any changes have occurred since the effective date.

    Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

    Important Information About Procedures for Opening a New Account. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

    You agree that we may obtain consumer credit reports about you to review this application, and, if we open a credit card account for you, that we may obtain consumer credit reports about you in the future to review, update, renew, collect, and service your credit card account and for other purposes permitted by law. We will, if you request, tell you whether we obtained a consumer credit report about you and tell you the name and address of any consumer reporting agency that provided the report.

    If we open a credit card account for you, you understand and agree that you will be subject to all terms and conditions described in our Consumer Cardmember Agreement, as amended from time to time, including but not limited to its terms related to account payments, rates and fees, change in terms, and arbitration. This Consumer Cardmember Agreement becomes effective the first time you or any Authorized User activates a Card or uses the Account in any way. You understand and agree that we may change the Consumer Cardmember Agreement and the rates, fees, and terms of your credit card account as allowed by law, after we give any notice and wait any time period that the law requires.

    Consent for Communications: By applying and providing your telephone number(s) and email address(es), you expressly authorize us and our agents and service providers to use any available written, electronic, or verbal means of contacting you for any purpose related to the servicing and collection of your accounts with us, for surveys and research, and for any other informational purpose related to your accounts with us (each, a "Communication"). You agree this authorization for Communications includes, but is not limited to, our use of manual calling methods, prerecorded or artificial voice messages, text messages, e-mail messages, and/or automatic telephone dialing systems. You agree that we and our agents and service providers may contact you for these Communications using any e-mail address or telephone number you provide, including a number for a cellular telephone or other wireless device, regardless of any charges you may incur as a result. We will not charge you for making a Communication, but your service provider may. You agree that we and our agents and service providers may monitor and record telephone calls about your credit card account to assure service quality or for other legitimate business reasons. You understand and agree that we and our agents and service providers may always communicate with you in any manner permitted by law that does not require your prior consent.

    Notice of Negative Information Furnishing: We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

    Volunteer Federal Logo

    Volunteer Federal Savings Bank
    VolFed VISA Consumer Credit Card Agreement

    This VolFed VISA Consumer Credit Card Agreement (“Agreement”) covers the use of your Account with us. It includes the Disclosure of Credit Card Terms on the enclosed letter or the document that accompanies your Card, as well as any subsequent disclosures which we will provide to you from time to time, all of which are incorporated here by reference.

    Please read this Agreement carefully and keep it for your records. It supersedes all prior agreements and disclosure statements relating to your Account. You do not have to sign this Agreement. You agree to the terms of this Agreement when you accept, sign, or use your Card or your Account.

    1.     Definitions

    • Account means your credit card account established under this
    • APR means Annual Percentage Rate. Your Interest Charge is based on the
    • ATM means Automated Teller Machine
    • Authorized User means an individual to whom you have asked us to issue a Card on your
    • Bank, we, us, and our refer to Volunteer Federal Savings
    • Billing Cycle means a period of time that is approximately 30 days in length. Each Billing Cycle ends on the Statement Closing Date provided on your Billing Statement.
    • Billing Statement (or Statement) means a document we provide to you showing Account Information including, but not limited to, your Credit Limit and Available Credit, Account Activity during a Billing Cycle, New Balance, Minimum Payment Due and Payment Due Date.
    • Card means either one or more Visa® credit cards or any other access device such as a debit or ATM card, used to access your account.
    • Check means any one or more convenience checks we may send you to access your
    • Daily Periodic Rate means the APR divided by the number of days in the year (365 days, or 366 days in the case of a leap year)
    • Finance Charge is the cost of credit as a dollar It is the sum of the Interest Charges plus all Transaction Fees imposed during that Billing Cycle.
    • Interest Charge is the periodic rate charge based on the applicable It is a component of the Finance Charge. Your Total Interest is a summary of the Interest Charges for each balance and associated APR.
    • Merchant means a business displaying the Visa sign and accepting your Card for the purchase of goods and
    • Minimum Payment Due and Payment Due Date mean the amount you must pay, and the date by which you must pay it, to avoid a Late Payment Fee. See Section 7 for details.
    • New Balance or (“Balance”) means your outstanding balance for the current month as of the Statement Closing Date
    • Transaction Fees are components of your Finance Charge and include Foreign Transaction Fees, Balance Transfer Fees, and Cash Advance Fees.
    • You, your and yours means each applicant or co-applicant for the Account, any person responsible for paying the Account, and anyone authorized to use, access or service the Account, including any Authorized User.

     

    1. Your Responsibility for the Account: We may charge your Account for any transaction you authorize. Valid authorization for a transaction may be given (1) in writing (e.g., by signing a sales slip or cash advance slip), (2) verbally (e.g., by telephone), or (3) electronically (e.g., over the internet). You are responsible for the balance on the account, and you agree to pay the balance under the terms of the Agreement. You need to protect and control the use of the Card by not letting any other person use it. If you let another person use the card, you agree to be responsible for any and all charges they make. The Cards remain our property and you agree to return them upon our request, or we have the right to have a merchant keep the card and return it to us. If your card is lost or stolen or you suspect unauthorized use of your Account, you agree to notify us immediately.

     

    1. Using the Account: You or an Authorized User on your Account must sign your Card in order to use You may use your Card to buy goods and services from Merchants or to borrow cash from us at one of our branches or at other banks where the Card is honored up to the credit limit we establish for you. You must follow any and all reasonable and proper procedures required by us or the other bank or Merchant honoring the Card. You may request a PIN (personal identification number for use at ATMs to obtain Cash Advances. Your Card and Account cannot be used for illegal charges and cannot be used for online gambling.

     

    1. Credit Limit: We will provide you with notice of your credit limit when we send you your Card, and it will also be listed on each Billing Statement we send you. At our discretion, we may change your limit at any time as permitted by law and after providing you with appropriate notice as required. We do not automatically increase your credit limit if you make a payment that results in your Account having a credit balance. You may request a change to your credit limit by contacting the Bank at the number listed on the back of your Card and on your Statement. We do not have to pay any Check or honor any cash advance or purchase with your Card that puts your Account balance over your credit limit. You agree not to exceed your credit limit, but if you do, and we pay or accept any Checks, advances or purchases that put your unpaid Account balance over your credit limit, you promise to pay these amounts without our notice or demand. We reserve the right to demand immediate payment of any amount over your credit limit.

     

    1. Transaction Limitations/Suspensions: There is no minimum dollar amount for Card purchases, cash advances or balance transfers. At our discretion, we may limit the number of transactions that may be approved on any one day. We reserve the right to deny certain transactions for any reason, including default, suspected fraudulent or unlawful activity, or any increased risk related to the We are not responsible if a transaction on your Account is not approved, either by us or by a third party, even if you have sufficient credit available. We may, in our discretion, approve transactions that cause your balance to exceed your credit limit without waiving any of our rights under this Agreement.

     

    1. Billing Statement and Notification of Billing Error: We will send you a periodic Billing Statement every month. It will also show the Minimum Payment Due and the Payment Due It is your responsibility to review the Statement and notify us promptly of any charge or item you believe to be in error or subject to dispute. If you do not notify us of any disputed items within sixty (60) days after the date we send you the statement on which the error appears, the item(s) will be conclusively deemed as correct to the extent permitted by law. You will not receive any cancelled Checks with your Statements; however, you may obtain a photocopy of an electronic image of any Check we have in our records that you request. You may be required to pay a Document Fee for such copies. (See Section 12 for Fees).

     

    1. Minimum Payment and Monthly Payment: You must pay at least the minimum payment shown on your statement by the date specified on the statement. You may pay more frequently, pay more than the minimum payment, or pay the balance in full. If you make extra payments, you are still required to make at least the minimum payment each month your Account has a balance (other than a credit balance). The minimum payment is 2% of your total new balance or $25, whichever is greater, plus the amount of any prior minimum payments that have not been made, any amount you are over the credit limit and all outstanding unpaid fees and charges. The minimum payment due is rounded up to the nearest dollar.

    The Payment Due Date will be twenty-five (25) days from the closing date. The closing date is the last day of the Billing Cycle.

    1. Payments: Payments should be sent to the address on your Billing Statement. If you send a payment to any other address, there may be a delay in crediting it to your account. We do not lose any of our rights to collect the full balance if we accept late payments, partial payments or checks or money orders marked “payment in full” or similar language. Do not send us postdated checks. If you do, we may deposit these checks when we receive them and will not be liable for any fees that may result. We will post payments when received but we may restrict your ability to make new charges against that payment amount for up to 2 We may convert and present your payment, or any returned payment, to your bank electronically. If this occurs, your check will not be sent to your bank, but they can get a copy of it at your request.

     

    • Payment Methods: Payments must be made in S. dollars. Unless the payment is made electronically, it must be in the form of a personal check, money order or cashier’s check and capable of being processed through the Federal Reserve System. Payments must be drawn on a U.S. Financial Institution. We do not accept cash payments through the mail.

     

    • Applying Your Payments – In general, the payment will be applied in the following order: Unpaid Interest, Unpaid Fees, and other Charges; and then principal balance. Payments on an account over the Minimum Payment due will be applied to the Cash Advance balance before being applied to the Purchase balance. Making payments over your Minimum Payment Due does not pre-pay your future Minimum Payments.

     

    1. Average Daily Balance: We figure the Interest Charge on your account by applying the periodic rate to the “average daily balance” of your account. To get the “average daily balance,” we start with the Previous Balance and add purchases, balance transfers and cash advances as of their posted dates and fees and charges as of the transaction date. We subtract payments and credits as of their posted dates. Then we add the daily balances and divide by the number of days in the billing cycle. To calculate the interest, we multiply the Average Daily Balance by the Daily Periodic Rate. The Daily Periodic Rate is calculated by dividing the APR (currently Prime Rate plus 6%, 10% or 20% based on your creditworthiness when you open your account) by the number of days in the year. Balance Transfers and Cash Advances continue to accrue interest until payment of the total Balance Transfer or Cash Advance balance is posted. If you are charged interest, the charge will be no less than $1.00.

     

    1. Variable Rates: We use APRs to calculate interest charges on your Account. Your APR will vary with the market based on the S. Prime Rate. Any change to your APR will not apply until the first day of your next billing cycle that begins after a rate change date. We will add a “Margin” to the U.S. Prime Rate to determine your standard variable rate. For each billing period, we will use the U.S. Prime Rate published in the Money Rates table of The Wall Street Journal as of the first day of the month. An increase in the Prime Rate will result in an increase in the APR. A decrease in the Prime Rate will have the opposite effect of an increase. The maximum APR for your card is 29.99%.

     

    1. When Interest is Charged: Interest will be charged on Purchases if you do not pay the entire New Balance shown on your Statement by the Payment Due Date. For Balance Transfers and Cash Advances, interest is charged from the date the Balance Transfer or Cash Advance is made until it is paid in full, and there is no grace period in which you can repay a Balance Transfer or Cash Advance to avoid interest.

     

    1. Fees: You agree to pay us the following fees which will be billed to your account as a purchase and will accrue interest:

     

    • Annual Fee – None
    • Late Payment Fee – You will be billed a late fee of $25 if your payment is not received by the Payment Due
    • Returned Payment Fee – You will be billed $25 if your payment is returned for any
    • Cash Advance Fee – You will be billed a fee of $10 or 3% of the amount of each cash advance, whichever is greater, up to $25.
    • ATM Cash Advance Fee – You will be billed a fee of $10 or 5% of the amount of each cash advance, whichever is greater, up to $25.
    • Balance Transfer Fee – You will be billed a fee of $10 or 3% of the amount of the balance transfer, whichever is greater.
    • Foreign Transaction Fee – You will be billed a fee of 1% on single and multi-currency international
    • Document Fee (for duplicate copies of Statements and copies of charge slips or other documents not requested in connection with a billing error): $10 per Statement or item
    • Replacement Card Fee (for each replacement card requested): $10
    • Expedited Card Fee (for requests of expedited delivery of Card{s}): $35

     

     

    13.  Your Billing Rights:

     

    FEDERAL CONSUMER PROTECTION ACT DISCLOSURE YOUR BILLING RIGHTS

    KEEP THIS NOTICE FOR FUTURE USE

     

    This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. “You” and “your” mean the cardholder; “we,” “our” and “us” mean Volunteer Federal Savings Bank.

    WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT

    If you think there is an error on your statement, write to us as soon as possible at the address shown on the first page of your Statement following the words “Mail Inquiries To” In your letter, give us the following information:

     

    • Account information: Your name and account number,
    • Dollar amount: The dollar amount of the suspected error; and
    • Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

    You must contact us:

    • Within 60 days after the error appeared on your
    • At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

    You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

    WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER

    When we receive your letter, we must do two things:

    1. Within 30 days of receiving your letter, we must tell you that we received your We will also tell you if we have already corrected the error.
    2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is

    While we investigate whether or not there has been an error:

    • We cannot try to collect the amount in question, or report you as delinquent on that
    • The charge in question may remain on your statement, and we may continue to charge you interest on that
    • While you do not have to pay the amount in question, you are responsible for the remainder of your
    • We can apply any unpaid amount against your credit

     

    After we finish our investigation, one of two things will happen:

    • If we made a mistake: You will not have to pay the amount in question, or any interest or other fees related to that amount.
    • If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and We will send you a statement of the amount you owe, and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

    If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill.

    We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.

    If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

    YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES

    If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

    To use this right, all of the following must be true:

    1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
    2. You must have used your credit card for the Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify.
    3. You must not yet have fully paid for the

    If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the address shown on the first page of your Statement following the words “Mail Inquiries To:

     

    While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.

    1. Delay in Enforcement: We can delay enforcing or fail to enforce any of our rights under this Agreement without losing them.

     

    1. Military Lending Act Notice: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account: The cost associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; and application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). Please call (423) 442-4545 to have this Disclosure provided to you

     

    1. Lost or Stolen Cards: If your card is lost, stolen, or being used without your permission, you agree to notify us

    immediately upon such discovery:

     

    • In writing at: 108 Main Street, Madisonville, TN 37354
    • By telephone at: (423) 442-4545

     

    You agree to cooperate with us completely in our attempts to recover from unauthorized Card or Check users and to assist in the prosecution of such persons. You will not be liable for any unauthorized use that occurs if you notify us promptly, either orally or in writing, of the loss, theft, or possible unauthorized use. In any case, your liability will not exceed $50.00. Furthermore, your liability will not exceed $0 if you report the Card lost or stolen for all transactions made over the Visa network.

     

    1. If Card is Refused: We are not responsible if a Merchant refuses to honor your Card of Checks. Although you may have the credit available, we may be unable to authorize credit due to system difficulties or mistakes. If your Account is over the Credit Limit or Past Due, authorization for charges may be declined.

     

    1. Returns and Adjustments: Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by sending the Bank a credit slip which will be posted to your You agree not to accept any cash refunds with respect to any adjustments for goods or services purchased. If your credits and payments exceed what you owe the Bank, the amount will be applied against future purchases and cash advances. If the amount is $1 or more it will be refunded upon your written request or automatically after 6 (six) months.

     

    1. Calls and Text Messages to your Cellular Phone: If you provide us with your cellular phone number or contact us from your cellular phone, you are providing this phone number for us or any third party acting on our behalf to contact you at this number. You agree that we may use this phone number to contact you for any business purpose concerning your account and you agree to be responsible for any fees or charges you incur as a result of providing this information. You may request this number not be used. We may offer options for text messages or other electronic communications that may be received or accessed from your cellular phone, and you agree that by enrolling in these services. You understand and agree to be responsible for any fees or charges you incur as a result of this enrollment.

     

    1. Cardholder Privacy: Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. All financial companies need to share customers’ personal information to run their everyday business. We do not share your personal information except as permitted by law to process your transactions, maintain your Account(s), respond to court orders and legal investigations, to report to credit bureaus, or to offer our products and services to you. We will provide a complete Privacy Notice when your Account is approved. If you would like a copy of our Privacy Notice, you may obtain one by visiting our website at VolFed.com. Your telephone calls with our representatives may be recorded for quality and other purposes. We may use automated telephone equipment or pre-recorded telephone calls to contact you at any number you provide to us or that we obtain, including any cellular telephone number. You agree that we will not be responsible for the release of information to anyone who has gained possession of a Card or Identification Number, Credit Account Number or Social Security Number.

     

    1. Credit Reports: You authorize us, at any time we feel appropriate, to obtain or conduct whatever credit investigation we feel is needed to evaluate your credit, personal or financial standing, and/or employment. Upon our request, you agree to provide us with your current financial information. You also authorize us to report information about your Account to consumer (credit) reporting agencies, and share your credit experience, including information on late payments, missed payments, or other defaults on your Account, with consumer reporting agencies, creditors and any others. This information may be reflected in your credit report.

     

    1. Change in Terms of your Credit Account: We may change any term of this Agreement at any time upon notice to you as required by You may have the right to reject the change in terms, depending on the type of change and, if you do, your account will be closed, and you will be able to pay off the balance under the terms of this Agreement.

     

    1. Notices and Statements: Any notice or Statements we mail to the address we have for you as shown in our records for this Account shall be considered to have been given and received by you.

     

    1. Governing Law: This Agreement is entered into in the State of Tennessee, where the decision to grant credit will be made. Therefore, this Agreement will be governed by the laws of the State of Tennessee applicable to agreements, and applicable to Federal Law.

     

    1. Default: Each of the following constitutes an event of default:

     

    • Your failure to make any payment when due and payable
    • Any payment is dishonored
    • Your failure to comply with any provision of this Agreement or any other agreement relating to other cards or devices that access your Account
    • You made an untrue statement on your application
    • Your death or insolvency, or your making an assignment for the benefit of creditors
    • The filing of a petition or commencement of any other proceeding under any bankruptcy, insolvency, or receivership law by or against you
    • Issuance of any writ, order or notice of attachment, levy, or garnishment against you or any of your property, assets, or income.
    • The occurrence of an event that gives us reason to believe that your ability to pay us on time has been impaired or that you may use your Card or Checks improperly.

     

    Our rights in the event of default: We may, at our option and after giving you all legally required notices and rights to cure, declare all amounts you owe us immediately due and payable with interest at the rate provided in this Agreement, refuse to authorize further transactions, close your Account, cancel all cards, and revoke any privileges associated with such Cards. If this occurs, you agree to pay us, to the extent permitted by applicable law, all costs of collection, including, without limitation, reasonable attorneys’ fees, and expenses. Any such attorneys’ fees will be added to the unpaid Balance on your Account and interest will be charged on this amount at the rate provided in this Agreement. We also have the right to cancel this Agreement and take immediate possession of all Cards and Checks. If we close or permanently suspend your Account, you must destroy all Cards. If you resolve a default situation, we can still declare the same or another default later on your Account.

     

    1. Collection Costs: Unless prohibited by applicable law, if we start collection proceedings to recover amounts you owe us by reason of this contract, you agree to pay reasonable attorney’s fees and other collection costs.

     

    1. Cancellation: You may cancel your Account at any time by notifying us in writing at the address on your monthly Statement and returning all cards issued on your Account (cut in half). Even if your Account is closed, you agree to pay the balance on the account under the terms of this We can suspend your Account privileges or cancel your Account at any time, for any reason. We will notify you after we do so unless you are in default at that time. We have no obligation to notify you prior to suspending your charging privileges or cancelling your Account.

     

    1. Joint and Several Liability: Each applicant who signs the Account application shall be jointly and severally liable for all loans, purchases, advances, and balance transfers made on the Account, whether by Card, Check or otherwise.

     

    1. Severability: If any provision of this Agreement is invalid or unenforceable under any law, rule, or regulation, it will not affect the validity or enforceability of any other provision of this Contract.

     

    1. Headings: The headings used in this Agreement are for convenience only and are not intended to define, limit, or describe the scope or intent of this Agreement or in any way affect this Agreement.

    Disclosure of Credit Card Terms

    Account terms are not guaranteed for any period of time. All terms, including fees and APRs for new transactions, may change in accordance with the VolFed VISA Consumer Credit Card Agreement and applicable law based on information in your credit report, market conditions, business strategies, or for any reason. Please review all of these materials so that you are fully informed about the terms of this credit card offer.

    INTEREST RATES AND INTEREST CHARGES VolFed VISA Consumer Credit Card with Rewards
    Annual Percentage Rate (APR) for purchases 14.50% or 18.50% based on your creditworthiness when you open your account. This APR will vary with the market based on the Prime Rate.
    APR for Balance Transfers 0.00% Introductory APR for the first 180 days from the date of first balance transfer, when transfers are completed within 60 days from date of account opening. After that, your APR will be

    14.50% or 18.50% based on your creditworthiness when you open your account.  This APR will vary with the market based on the Prime Rate.
    APR for Cash Advances 14.50% or 18.50% based on your creditworthiness when you open your account.  This APR will vary with the market based on the Prime Rate.
    Penalty APR and When it Applies Not applicable
    How to Avoid Paying Interest on Purchases Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the transaction date.
    Minimum Interest Charge If you are charged interest, the charge will be no less than $1.
    For Credit Card Tips from the Consumer Financial Protection Bureau To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore
    FEES VolFed VISA Consumer Credit Card with Rewards
    Annual Fee None

    Transaction Fees

    • Balance Transfer
    • Cash Advance ATM
    • Cash Advance
    • Foreign Transaction

     

    • Either $10 or 3% of the amount of each transfer, whichever is greater.
    • Either $10 or 5% of the amount of each cash advance, whichever is greater (maximum fee: $25)
    • Either $10 or 3% of the amount of each cash advance, whichever is greater (maximum fee: $25)
    • 1% on all multi-currency and single currency international transactions

    Penalty Fees

    • Late Payment
    • Returned Payment

     

    • $25
    • $25

     

    How We Will Calculate Your Balance:  We use a method called “average daily balance (including new purchases).”  See your account agreement for more details.

    Variable Rate Information:  Your APR will vary with the market based on the Prime Rate as published in the Wall Street Journal. The rate for Purchases, Balance Transfers and Cash Advances is determined by adding either 6.00% or 10.00% (based on your creditworthiness at the time you open your account) to the Prime Rate.  The maximum APR for your card is 29.99%.

    Effective Date:  This disclosure represents important details concerning your credit card.  The information about costs of the card is accurate as of October 6, 2023, and is subject to change after that date. You can contact us at (423) 442-4545 or 108 Main Street, Madisonville, TN  37354 to inquire if any changes have occurred since the effective date.

    Credit Limit Information:  Credit limits ranging from $2,000 - $15,000 are available for the VolFed VISA Consumer Credit Card with Rewards.  Higher limits may be approved based on additional underwriting guidelines and applicant creditworthiness.

    Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

    Important Information About Procedures for Opening a New Account. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

    You agree that we may obtain consumer credit reports about you to review this application, and, if we open a credit card account for you, that we may obtain consumer credit reports about you in the future to review, update, renew, collect, and service your credit card account and for other purposes permitted by law. We will, if you request, tell you whether we obtained a consumer credit report about you and tell you the name and address of any consumer reporting agency that provided the report.

    If we open a credit card account for you, you understand and agree that you will be subject to all terms and conditions described in our Consumer Cardmember Agreement, as amended from time to time, including but not limited to its terms related to account payments, rates and fees, change in terms, and arbitration. This Consumer Cardmember Agreement becomes effective the first time you or any Authorized User activates a Card or uses the Account in any way. You understand and agree that we may change the Consumer Cardmember Agreement and the rates, fees, and terms of your credit card account as allowed by law, after we give any notice and wait any time period that the law requires.

    Consent for Communications: By applying and providing your telephone number(s) and email address(es), you expressly authorize us and our agents and service providers to use any available written, electronic, or verbal means of contacting you for any purpose related to the servicing and collection of your accounts with us, for surveys and research, and for any other informational purpose related to your accounts with us (each, a "Communication"). You agree this authorization for Communications includes, but is not limited to, our use of manual calling methods, prerecorded or artificial voice messages, text messages, e-mail messages, and/or automatic telephone dialing systems. You agree that we and our agents and service providers may contact you for these Communications using any e-mail address or telephone number you provide, including a number for a cellular telephone or other wireless device, regardless of any charges you may incur as a result. We will not charge you for making a Communication, but your service provider may. You agree that we and our agents and service providers may monitor and record telephone calls about your credit card account to assure service quality or for other legitimate business reasons. You understand and agree that we and our agents and service providers may always communicate with you in any manner permitted by law that does not require your prior consent.

    Notice of Negative Information Furnishing: We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report

    Coin Machines

    Coin machines are available at the following branch locations for both customers and non-customers to utilize for a small fee, which is based on the percentage of coins processed through the machine at the time of the transaction:

    • Main Office in Downtown Madisonville
    • Sweetwater-Vonore Road Branch in Sweetwater
    • Tellico Plains Branch
    • Vonore Branch

    There is a 5% fee for Volunteer Federal customers to use the coin machine and a 10% fee for non-customers to utilize this service.

    Night Depository  

    Night depository services are available at all Volunteer Federal Savings Bank locations. The night depository vault is checked every business day. Each item is verified under dual control and processed for immediate credit.

    Safe Deposit Boxes

    Safe Deposit boxes are available for customers to rent at the following branch locations:

    • Main Office in Downtown Madisonville
    • Sweetwater-Vonore Road Branch in Sweetwater
    • Tellico Plains Branch
    • Vonore Branch

    Availability of box sizes can vary. To check availability and review rates, please reach out to a Volunteer Federal branch location for assistance.

    Contents of Safe Deposit Boxes are not FDIC insured.

    Wire Transfers

    Domestic and international wire transfers are available to Volunteer Federal customers. To send a wire transfer, please be sure to have the following information available:

    Domestic Wire Transfers: 

    The beneficiary’s name, address and account number, along with any special instructions

    The receiving financial institution’s name, address and routing number

    International Wire Transfers: 

    The beneficiary’s name, address and account number, along with any special instructions

    The receiving financial institution’s name, address and SWIFT code.

    info24

    Our INFO24 banking system is easy and convenient for customers who do not utilize our online/mobile banking service but prefer to check their account balances quickly.

    Simply dial our toll-free number 1-800-436-5124 for 24/7 access to your Volunteer Federal account information.

    External Transfers

    Not only can online banking customers transfer funds immediately between Volunteer Federal accounts, but they can also transfer funds between their Volunteer Federal accounts and their accounts at other financial institutions.

    Volunteer Federal processes Electronic Transfer Funds via the Automated Clearing House (ACH) secure network. This is the same network used by the Federal Reserve to clear checks between financial institutions. Typically, it can take up to three business days for an external transfer to be reflected in the receiving bank’s account.

    Debit Card Alerts and Controls

    Debit Card Alerts

    Alerts will notify you when a transaction is made with your debit card by sending a notification directly to your phone via email, text or in-app message. You choose which debit alerts you wish to see.

    Available alerts include:

    • All transactions
    • Transaction Amount: when a transaction meets or exceeds a set amount
    • Merchant Type: when card is used at certain types of businesses
    • Transaction Type: when certain transaction types are done such as ATM withdrawals or Online

    Use alerts to:

    • Combat fraud: Transaction alerts allow you to be aware of potential fraud immediately
    • Budget: Set spend limits and be notified when you go over
    • Prevent overdraft fees: understand your spending habits
    • Detect merchant errors: see your transactions immediately
    • Turn alerts on/off at your convenience

    Debit Card Controls

    Card Controls allows you to control how, when, and where your debit card is used.

    Use Card Controls to:

    • Lock your card in seconds if you think you may have lost your card, it was stolen or it is being misused
    • Limit card usage to not exceed a specified spending threshold (can be customized at any time)
    • Prevent certain in-store or online transactions

    Data rates may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

    Bill Pay

    Pay your bills securely and electronically through our free Bill Pay service. Bill Pay also allows you to automate recurring payments to save time each month.

    • View and pay your bills electronically, all in one place
    • Make secure payments to any person or company anywhere, anytime
    • Verify your account balance as you pay your bills
    • Automate recurring payments to save time each month

    Sign up for Online Bill Pay directly from your online bank account:

    1. Log in to your online bank account from a desktop or laptop computer.
    2. From the menu, choose “Bill Pay.”
    3. Complete the short enrollment process.

    eStatements

    eStatements are available for online and/or mobile banking customers for FREE!

    What are the benefits of eStatements?

    • eStatements provide secure access to your account statements and reduce your risk of mail fraud and identity theft
    • Receive notifications when your statement is ready to be viewed online
    • Reduce paper usage and eliminate clutter
    • There are no fees associated with receiving electronic statements
    • Access old statements whenever you want in your statement history

    (eStatements remain available in online/mobile banking from the point of enrollment to the current statement cycle)

    • Prefer a paper statement? Opt-out of eStatements at any time.

    How to opt-in for eStatements:

    1. Login to your online and/or mobile banking account
    2. Select the account you want to enroll into eStatements
    3. Select the “Documents” tab
    4. Complete the information requested
    5. If you ever want to make changes to your enrollment, select “Sign Up/Changes.”

    Mobile Deposit

    If you need to deposit a check and do not want to make a special trip to the bank, our mobile deposit service makes depositing funds into your account(s) simple and easy!

    To make a mobile deposit, follow these instructions:

    1. Log into our app on your phone and select DEPOSIT.
    2. Enter the check amount when prompted, then select CONTINUE.
    3. Choose the account you want to deposit the check into.
    4. Follow prompts to take photos of the check front and back.
    5. Verify the information and hit SUBMIT.

    Tips for success with mobile deposits:

    • Verify that the check is endorsed with all required signatures and labeled properly.
    • Verify that the check amount entered matches the amount written on the check.
    • Flatten and smooth any folded or crumpled checks before taking photos.
    • Before taking the photo, place the check on a flat, solid and dark surface.
    • Take the photo in an area with good lighting.
    • Store your checks for 60 days, verify the deposit and shred them.

    Please note, all mobile deposits are reviewed by Volunteer Federal Savings Bank employees before they are approved and reflected in a customer’s account. Mobile deposits are reviewed only during business hours. If a deposit is made after business hours, the mobile deposit will not be verified and available to the customer until the next business day. If you have any questions related to a mobile deposit, please contact the bank’s Bookkeeping Department at 423-442-9988.

    Charlie Robbins Senior Vice President and Chief Information Officer

    Charlie Robbins

    Chief Information Officer

    “I am blessed to be working at a place filled with great people who share a common purpose of improving the quality of life in Monroe County.”

    Charlie Robbins is Volunteer Federal’s Chief Information Officer. He has been part of the bank’s family for over 15 years.

    Charlie holds a Bachelor of Science degree in Biological Sciences from East Tennessee State University (ETSU), and a Bachelor of the Arts degree in English from ETSU. He is an honor graduate of the Tennessee Bankers Association’s Southeastern School of Banking, and a graduate of the Graduate School of Banking at Louisiana State University (LSU). He also received a certificate from the Bank Technology Security School through the Graduate School of Banking at the University of Wisconsin-Madison.

    Growing up, Charlie lived in and experienced the cultures of Japan, South Korea and Iran.

    An active participant in his local community, Charlie coached recreational, travel and high school softball for over 25 years.

    Charlie and his wife have been married for 30 years and counting. The couple have four daughters, in addition to four dogs and two cats. Charlie also has a pretty impressive collection of souvenir turtles!

    Charlie enjoys traveling with his wife to new places and to his daughter’s softball games. He recently started gardening and playing golf, but says he isn’t really an expert in either—yet!

    Most of all, he enjoys time in the kitchen, trying new recipes. He is determined to successfully replicate the recipes of his Japanese mother and his North Carolina grandmother.

    In his free time, Charlie works on finding his IKIGAI—his work/life balance. He finds peace in his faith, family, friends and the outdoors.

    Shelia Knox Senior Vice President and Chief Operations Officer

    Shelia Knox

    Chief Operations Officer

    “The most rewarding feeling is to work as a team to take care of each other, our customers and our community.”

    Shelia Knox is the Chief Operations Officer at Volunteer Federal. She has been in banking for nearly 30 years—all of which has been with Volunteer Federal.

    Shelia obtained a banking certificate from Cleveland State Community College and is a graduate of both the Southeastern School of Banking and the Graduate School of Banking at Louisiana State University (LSU).

    Shelia and her husband have been married for 30 years. They have four children and six grandchildren.

    She enjoys spending time outside, camping, going to the beach, or walking at a park or on a short trail. In her spare time, you’ll find her spending time with her family—at the park, getting ice cream or just playing in the yard.

    An infamous Shelia story: Once, she was vacuuming the elevator at the bank and the elevator door shut behind her. She went down two floors with the vacuum cleaner still plugged in! Years later, she and her coworkers still laugh about her near-death experience with the vacuum and elevator!

     
     
     
     
    Linda Ford Human Resources Officer

    Linda Ford

    Human Resource Officer

    Linda has over 30 years of experience in human resources. She is actively involved in the local community, serving on the Monroe County Imagination Library Board and as a member of the Loudon/Monroe Human Resources Association. She is a former board member of the United Way of Monroe County and a former team leader for Relay For Life.

    Linda and her husband have two adult children, but their granddaughter is the light of their lives. The couple also have two orange tabby cats.

    Linda enjoys cooking, eating and entertaining! On weekends, she and her husband can most likely be found cooking for friends and eating out on their deck. She also loves reading, hiking, taking naps, and driving race cars on racetrack road courses and autocross courses.

    Paul Harvey

    Paul Harvey

    Vice President, Branch Manager of the Sweetwater-Vonore Road Branch in Sweetwater & Loan Officer

    Paul has 33 years of banking experience. He currently serves on the Board of Directors for the Sweetwater Education Foundation.

    He and his wife have three children, a dog, two cats, and recently welcomed their first granddaughter.

    Paul enjoys golf, cooking and hiking. In his free time, you can likely find him doing one of those things. If not, he’s probably doing yard work.

    Two fun facts about Paul: Some people say he looks like Bruce Willis, and lima beans make him sick.

    NMLS #: 458387

    Shelia Phillips

    Shelia Phillips

    Assistant Branch Manager of the Vonore Branch & Loan Officer

    Shelia has been part of the Volunteer Federal family for 24 years. She is active in the local community, where she has been a Monroe County Chamber of Commerce Diplomat since 2016.

    She and her husband have three children and a red tick hound. The apple of Shelia’s eye, however, is her granddaughter.

    Shelia enjoys shopping, walking/hiking, and vacations. She loves going on a last-minute, unplanned trip or vacation.

    NMLS #: 1409206

    Rita White

    Rita White

    Vice President, Branch Manager of the Vonore Branch & Loan Officer

    Rita has over 40 years of banking experience. She has been with Volunteer Federal for 28 years and credits that time for some lifelong friendships.

    She and her husband have two children, along with a Yorkie-Poo. Their grandchildren are the light of their world.

    Rita loves spending time with her family, traveling, biking, walking and seafood. Two of her favorite things are vacationing to the Caribbean and going to the movies.

    NMLS #: 657488

    Jamie Allison

    Jamie Allison

    Branch Manager of the New Highway 68 Branch in Sweetwater, and Loan Officer

    Jamie has nearly 20 years of banking experience in lending, investments and new accounts. She is active in both her local community and at her church.

    She and her husband have one son, a cat, and a dog.

    Jamie enjoys watching “Grey’s Anatomy,” reading, mountain biking, and hiking. She loves traveling and animals.

    NMLS #: 611209