What do I need to do to open an account?

Please visit one of our locations.

What are the wiring instructions to/from my bank?

The incoming wiring instructions are as follows:

Routing number:
Volunteer Federal Savings Bank
108 Main Street
Madisonville, TN 37354

What are the direct deposit instructions for my bank?

The bank routing number is 264271468. Also, provide your 10 digit account number (e.g. 169310000).

FDIC insured?

Yes. The FDIC insures deposits according to the ownership category in which the funds are insured and how the accounts are titled. The standard deposit insurance coverage limit is $250,000 per depositor.

Why does my debit card have a limit?

Given the nature of fraud, we have placed a limit on debit cards to reduce the potential loss to the customer.

Will my debit card work anywhere?

Yes it will. However, please contact your local branch to notify them if you are traveling out of the country. Due to routine monitoring of debit cards, your card could temporarily be revoked should we suspect fraudulent activity.

How can I place a stop payment?

Stop Payments can be placed at any location, through online banking or by calling a branch office.

How does bill pay work?

Bill pay is a free service through Online Banking that allows customers to pay their bills electronically. First, enroll in Online Banking then in Bill Pay. From there you can setup each bill and simply put in the payment amount and date and it will be sent electronically to the biller.

I need help with my on-line banking, who do I call?

Please contact our Operations Department at 423-442-9988.

How often will I have to change my on-line banking password?

Every 6 months.

When can I repeat an on-line banking password I have used in the past?

After 5 different passwords.

Can I keep my NetTeller # as my user ID?

Yes you can if you desire.

Why aren’t all of my accounts showing on my on-line banking?

Please contact our Operations Department at 423-442-9988 for further assistance.

Can I enroll in online banking from my phone?

Unfortunately, at this time you cannot enroll into online banking via a phone or mobile device. You must use a desktop computer. We are currently in the process of modifying this to enable this capability.

Why am I not able to make a payment from my phone?

If you have already enrolled into mobile banking via online banking and are using our App, please contact our Operations Department at 423-442-9988 for further assistance.